“People don’t care how much you know until they know how much you care about them,” John C. Maxwell.
Empathy is the ability to read and understand other people’s thoughts, emotions and needs. Empathy enables us to communicate with other people, and this makes us happier and more effective.
91% of company presidents, according to Businessolver research, confirm that empathy affects the financial results of their organization. In the same research, 93% of employees say they will stay with an employer who is empathetic.
Leadership is the art of uniting people who often differ radically. Effective leaders know that despite differences, we are all people with the same range of feelings that we experience and the needs that we miss. The key needs are the need for respect, acceptance, understanding, belonging and being noticed. Real cooperation is possible when all participants trust that others will openly respect their needs and feelings.
Developing empathy in business brings not only internal benefits, but also helps create products and services and reach customers with them. Being empathic affects the quality of customer relationships. Shep Hyken says, “Walk one mile in your client’s shoes.”
“Empathy in business” is a two-day competence workshop. What participants will get as a result of the workshop “Empathy in business”:
Reaching motivation of colleagues
Entering new levels of listening
Confidence in expressing your emotions and needs
Resolving conflicts with long-term effect
Clear communication in the company